FAQ

How often will I get this box?

As a member of Puzzle Culture you will receive a box four (4) times a year.  When you sign up will determine what your next box will be.  To be eligible for the current season's box you must sign up before the cut off dates (or before the box sells out):

Summer Box: Subscribe by July 15th; shipping June/July

Fall Box: Subscribe by October 15th; shipping September/October

Winter Box: Subscribe by January 15th; shipping December/January

Spring Box: Subscribe by April 15th; shipping March/April

What is the difference between the Seasonal and Annual Subscriptions?

When you sign up for the Seasonal subscription,  you will pay $34.99* per box for each season.  Your subscription will automatically renew each season unless you decide to cancel before your renewal date.  You may upgrade to an Annual subscription at anytime. When you sign up for an Annual subscription, you will pay $124.99* ($31.25 each box) upfront for your first 4 boxes.  Your subscription will automatically renew at the end of your annual term unless you decide to cancel before your renewal date.  

Annual subscribers get special perks such as first round shipping when boxes go out, exclusive discounts and offers as well as occasional surprise extras.

How do the Add-Ons work?

New subscribers have the option to choose from a selection of individual items to add-on to their subscription.  These items will only be included in the first box purchased.  You will not be charged any additional shipping fees for Add-ons. 

Some Add-ons may be shipped directly from the vendor; those would not be included inside the Puzzle Culture subscription box.  

Will there be Monthly Subscriptions?

We are launching our Monthly Subscription Box Fall 2021!  Preorders for the monthly boxes will begin this Summer.

We also offer some Specialty boxes like our Kid's box, however, those would not be included in the Quarterly or Monthly Subscriptions. 

What's in the box?

Quarterly Boxes - A high quality 1000-piece puzzle will be in every box.    We also include 3-5 fun items that will go with the theme of the puzzle or will be related to puzzling culture in some way.  

Monthly Boxes - A high quality 500-piece puzzle will be in every box along with 2 themed gifts.

We hand pick every item that goes into each box to ensure you are delighted with every package.  Our puzzles are made from partially recycled materials and include a reusable fabric bag.  All of our boxes are gender-neutral in both the puzzle and the gifts.

When will I know the theme of my next box?

We will post hints about the theme on our social media pages about a month or two before we are ready to ship.  If you are on our email  list, we will send you some exclusive insights to the box before anyone else.  The box theme will be fully revealed before we cut off orders. 

* Applicable taxes and our flat rate shipping of $10 per box applies for all US orders.  Orders outside of the US will be subject to additional shipping/customs fees.  All will be noted on your invoice at checkout.