FAQ

How often will I get this box?

As a member of Puzzle Culture you will receive a box four (4) times a year.  When you sign up will determine what your next box will be.  To be eligible for the current season's box you must sign up before the cut off date:

Summer Box: Subscribe by July 15th; will begin shipping in July

Fall Box: Subscribe by October 15th; will begin shipping in October

Winter Box: Subscribe by January 15th; will begin shipping in January

Spring Box: Subscribe by April 15th; will begin shipping in April

What is the difference between the Seasonal and Annual Subscriptions?

When you sign up for the Seasonal subscription,  you will pay $34.99* per box for each season.  Your subscription will automatically renew each season unless you decide to cancel before your renewal date.  You may upgrade to an Annual subscription at anytime. When you sign up for an Annual subscription, you will pay $124.99* ($31.25 each box) upfront for your first 4 boxes.  Your subscription will automatically renew at the end of your annual term unless you decide to cancel before your renewal date.  Annual subscribers get special perks such as first round shipping when boxes go out, exclusive discounts and offers as well as occasional surprise extras.

How do the Add-Ons work?

New subscribers have the option to choose from a selection of individual items to add-on to their subscription.  These items will only be included in the first box purchased.  You will not be charged any additional shipping fees for Add-ons. 

Some Add-ons may be shipped directly from the vendor; those would not be included inside the Puzzle Culture subscription box.  

Will there be Monthly Subscriptions?

We are currently preparing to launch our Monthly Subscription Box this Fall 2021.  Pre-orders will begin this Summer.

We also offer Specialty boxes, like our Kid's box, in our Shop, those would not be included in the Quarterly or Monthly Subscriptions. 

What's in the box?

A high quality, exclusive 1000-piece puzzle will be in every box.  Our puzzles are made from partially recycled materials.

We will also include 3-5 fun items that will go with the theme of the puzzle or will be related to puzzling culture in some way.  We hand pick every item that will go into each box to ensure you are delighted with every package.  

When will I know the theme of my next box?

We will post hints about the theme on our social media pages about a month or two before we are ready to ship.  If you are on our email  list, we will send you some exclusive insights to the box before anyone else.  The box theme will be fully revealed before we cut off orders.

* Applicable taxes and our flat rate shipping of $10 per box applies for all US orders.  Orders outside of the US will be subject to additional shipping/customs fees.  All will be noted on your invoice at checkout.